Code of Practice for Patient Complaints
In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
"In more ways than one, Dr Sehra a brilliant guy and a great dentist, honest and gentle."
"I found them very friendly all round – the Dentist explains everything he is doing which makes the patient very confident…”
"My girlfriend Lucy broke her bridge on Saturday evening and we found Acorn Dental online, we phoned the same evening and …”
"Great practice, great dentist in Dr Gajadhar. Have been going for over ten years and always kept fully informed of any wo…”
"This is the best surgery I have even been to. Reception staff are excellent and the dental staff really listen to concern…”